PRIVACY STATEMENT

When you use Drumclip's products, it is necessary for us to collect certain personal data from you. It is our policy to handle your personal data with the utmost care and transparency. Through this privacy statement, we aim to inform you about the purposes and the ways in which we process your personal data. This privacy statement applies to all personal data we process when you contact us or wish to order our products. This privacy statement was last updated on 11 November 2020 and replaces all previous versions.

Who are we? 

Drumclip is committed to enabling the safe transport of drums. The following entities are responsible for the proper processing of your personal data:

• Invago B.V., located at Poortlaan 6, 3261 PB Oud-Beijerland
• Geba Group B.V., located at Chr. Huygensstraat 3, 3261 LR Oud-Beijerland

What data do we collect and why? 

We primarily process your personal data to serve both your and our business interests. We aim to build a lasting relationship with you so we can continue to serve you in the future and offer you products and services tailored to your interests. We may learn about your interests through direct contact with our staff, via our website, social media channels, or when you request downloads.

What data do we record and for what purposes? 

Interests in our products

When you show interest in our products in any way, we record your data in order to get in touch with you. This includes your name, company name, and contact details (phone number, email address).

Quotation / Order
When you request a quote and/or place an order with us, we record the information necessary to fulfill the agreement. This includes your company’s address details and/or your personal address, billing and shipping addresses, and all other data required for fulfilling the agreement. If we request a quote or place an order with you, we also record the same data plus bank account numbers for processing payments.

Submitting a complaint

Indien u onverhoopt een klacht heeft, kunt u deze indienen bij onze afdeling Kwaliteit. Wij registreren dan uw naam en de inhoud van uw klacht, zodat wij uw klacht in behandeling
kunnen nemen.

For our marketing activities

Newsletters
If you’ve shown interest in our products or signed up for our newsletter via our website, we use your email address to send you (personalized) newsletters. Personalized newsletters relate specifically to Drumclip. We only send newsletters occasionally. If you receive a newsletter from us, we can track whether it was received, opened, and if you clicked on any links. You can unsubscribe via the link at the bottom of the newsletter.

Advertising on other platforms
We do not use your email address to show you advertisements on social media.

Cookies

When you visit the Drumclip website, we use cookies to ensure ease of use. We also collect statistical data about how our website is used and apply techniques to improve our visibility in search engine results.
We do not use cookies to show third-party advertisements.

Surveys and participation in research

We are always interested in your experience with Drumclip and our services. In the future, we may ask you to complete a survey or participate in a study.

Website usage

We automatically store information such as your originating and destination URLs, browser type, IP address, and access date/time. We also collect hardware/software/browser data. This info is used for operational purposes and may be released in aggregated form, making individual identification impossible. We're not interested in personal identity, only usage patterns (e.g., number of visitors, peak times, popular pages).

Data we receive from third parties

Sometimes, we receive your data from others. For example, when you place an order via one of our strategic partners or distributors, they may share your delivery details so we can ship the Drumclip directly to you.
Any data we receive from third parties may be combined with data you have already provided.

What are the legal bases for processing your data?

Necessary for the performance of a contract
When processing your personal data, we comply with the General Data Protection Regulation (GDPR). This means there is always a legal basis for processing your data. In most cases, this basis is the necessity to perform a contract. We need your data to fulfill the agreement between you and us.

Legitimate interests
We process data to send surveys, conduct research, send newsletters, and handle interactions with staff. This supports ongoing service improvements and relationship-building.

Legal obligations
Some data must be processed to comply with legal obligations (e.g. tax law).

Consent
If we wish to collect more data than legally necessary, we will always ask for your explicit consent first.

To whom do we disclose your personal data?

If our strategic partners or local distributors can maintain a better relationship with you, we may share your data with them — but only the data necessary to fulfill our contract or support the relationship.

We may also use third-party services (e.g. IT providers, survey platforms, safety solution vendors) to help manage our systems and services. We ensure these parties handle your data properly.

In case of non-payment, we may forward necessary data to a debt collection agency or bailiff. We are also legally required to provide certain data to government authorities such as the Dutch Tax Administration.
Cookie-related data may be shared with the relevant cookie providers.

How long do we retain your data?

We don’t store your data longer than necessary for the purposes outlined in this privacy policy — unless we are legally required to keep it longer.

Financial data
We retain our financial records for 10 years. This includes all documents and data related to transactions between you and Drumclip (Invago B.V. or Geba Group B.V.).

Contact records
Contacts with our employees are deleted within 14 days unless they are relevant to our or your interests.
Emails and complaints are stored for a maximum of 10 years.

Where do we store your data?

Your data is stored within the European Economic Area (EEA), with the exception of your name and email address. These may also be hosted in the United States and Canada.
Appropriate safeguards include binding corporate rules, approved standard contractual clauses, and EU-approved privacy agreements with our partners.

In addition to legal requirements, Drumclip follows best practices as they develop for SMEs through policy and practical guidance.

What are your rights?

Right of access, rectification, restriction, and erasure

You have the right to receive a copy of your data and request changes or removal. Contact: privacy@drumclip.nl or write to Drumclip, Christiaan Huygensstraat 3, 3261 LR Oud-Beijerland. We respond within one month. Note: if the data is required for service delivery, removal may impact our ability to serve you.

Right to withdraw consent

You may withdraw consent at any time. We will then stop processing your data that was based on consent.

Complaints

If you have a complaint, contact us at privacy@drumclip.nl or write to the address above. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).